One of the key functions missing from most service assurance solutions is automation. With other performance and fault management systems, network monitoring is a manual process. Users need to be watching for events or performance issues and need to manually gather information to troubleshoot and diagnose the issue. The alternative is to build and maintain complex scripts or applications to automate actions.
With vSure™, automations and notifications are an integral and straightforward activity. Users can create flow charts to perform actions based on events or performance issues to gather additional information, attempt to resolve the issue and send out notifications to appropriate team members. Advanced programming skills are not required. Users can quickly and easily define automations to assign events to users or groups, pull information from other systems, perform resolution actions or send out notifications via email or SMS to proactively alert the appropriate staff of an issue.
With this capability, service assurance becomes a much more proactive function that can dramatically improve network performance and customer experience by resolving problems automatically and notifying staff before issues impact the service and customer.
Centina's vSure™ is a highly scalable, customer-centric strategic assurance solution that offers a full 360 degree view of any type or size network so that businesses can streamline and manage the quality and availability of their networks and services.Request a Demo
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