Carrier Ethernet is a rapidly growing area of investment for service providers as they look to offer flexible, scalable bandwidth at a lower cost to support customer access, mobile backhaul, broadband offerings and optical transport. But its shared architecture also drives new requirements for assuring service quality in near real-time, mandating upgraded more granular approach to Service Assurance.
vSure™ Ethernet Assurance is a solution tailored to address the unique aspects of the technology by helping communications service providers (CSPs) monitor and assure their bandwidth availability and deliver on differentiating SLAs with customer-centric performance monitoring and visibility into service and network performance.
With vSure Ethernet Assurance, service providers can monitor a multi-vendor hardware environment, collect metrics, create customized, on-demand KPIs/KQIs, proactively detect problems, understand the customer impact of bandwidth availability and manage customer SLAs with detailed SLA performance reporting for key Ethernet service quality metrics (SQMs) such as availability, delay, jitter, throughput and packet loss. vSure Ethernet Assurance offers service providers a rich user interface with the ability to see the current status of services at-a-glance. NOC engineers can set escalating thresholds for progressive alarming as network congestion or utilization increases, enabling a proactive approach to preventing the customer experience from degrading. The platform meanwhile provides advanced, customized and scheduled reports that provide information from the vSure Ethernet Assurance platform along with data from external systems, offering powerful and consolidated views across the network and OSS infrastructure.
vSure Ethernet Assurance also includes enhanced SLA management to meet the needs of next-generation services, with the ability to map operational performance to customer services, to clearly show the impact of network degradation and process faults on contracted SLAs. vSure was designed specifically to address the multi-vendor reality of today’s service provider networks. By leveraging key industry standards such as MEF, IEEE 802.1ag and ITU Y.1731, vSure can be deployed to support performance monitoring and reporting of services across multi-vendor networks.
Functionality Spotlight: vSure SLA Manager
vSure SLA Manager maps operational performance to customer services, to clearly show the impact of network degradation and process faults on the agreed SLAs which form the baseline of many corporate and retail contracts. Once customer SLA contracts are defined, including network and service availability and service quality, the Manager tracks SLA parameters across systems and networks to monitor the quality and availability of service. It identifies where poor performance is impacting business and automates notifications of impending SLA threshold breaches. That helps NOC personnel to better prioritize remedial actions. And, with integration, the SLA Manager can be configured to provide a notification of rebates to management and billing systems in the event that breaches occur.
Centina's vSure™ is a highly scalable, customer-centric strategic assurance solution that offers a full 360 degree view of any type or size network so that businesses can streamline and manage the quality and availability of their networks and services.Request a Demo
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