Fidelity Communications Deploys NetOmnia to Improve Customer Satisfaction and Support Expansion
NetOmnia’s™ Service Vision Deployed to Improve Customer Experience and Reduce Operating Costs
PLANO, TEXAS – November 13, 2013—Centina Systems, a leading provider of service assurance and network performance management solutions, has announced that Missouri-based telecom company Fidelity Communications has selected the NetOmnia™ solutions suite to improve network performance and service availability.
NetOmnia™ Service Vision provides Fidelity increased visibility of end-to-end services across its multi-vendor network, with the capability to identify the root-cause of network issues and which customers are impacted.
Fidelity is a growing broadband, voice and cable television provider in Texas, Oklahoma, Arkansas, Missouri and Louisiana. The operator selected NetOmnia™ to gain visibility into its multivendor network and bring management for all lines of business under one administrative umbrella. The goal is to deliver a differentiating customer experience while continuing to expand its customer base.
“Our previous Assurance product was very administratively intensive,” explained Mark Head, Vice President of Operations at Fidelity. “We love the NetOmnia™’s plug-and-play design, and the ability to consolidate our network views using intuitive, customizable reports. All of these greatly reduce administration overhead and improve our network performance.”
“Ultimately, we’ve gained a more informative, more dynamic view into the customer experience,” said Head. “Now, we can see exactly where the problems are and who’s being impacted. That’s a big key to continued customer loyalty, and, ultimately, our growth.”
“Fidelity is providing a suite of integrated services, and its main goal is to ensure an optimal experience for its consumers,” said Anand Gonuguntla, Co-Founder and CEO, Centina Systems. “NetOmnia™ offers unique differentiators that empower network operators to configure service and performance monitoring to directly impact customer experience.”
About Centina Systems
Centina Systems is the global leader in innovative network performance and agile service assurance solutions. The company focuses on helping operators and enterprises worldwide support both established and emerging services and business models, through unparalleled end-to-end visibility into the operational performance of their infrastructure.
Centina’s NetOmnia™ family of assurance and management solutions have redefined the market approach to assurance, incorporating features like enhanced SLA management, real-time, visual data analytics, customizable reports and dashboards for dynamic network views, and an integrated, plug-and-play architecture that provides actionable intelligence across hundreds of device-types and multiple types of networks. For more information, visit www.centinasystems.com.
About Fidelity Communications
Since 1940, Fidelity has been committed to bringing the latest technology and services to the customers it serves. To that end, it has made five acquisitions over the last two decades, including three in the last seven years that have grown its subscriber base exponentially. Over the past five years, Fidelity has more than doubled in size and now employs 400 people. Fidelity now provides about 115,000 Internet, Cable TV and local phone services in Arkansas, Louisiana, Missouri, Oklahoma and Texas. For more information, visit www.fidelitycommunications.com.
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