Today, cable providers have very diverse and complex networks that consist of cable HFC plant, transport and fiber networks, IT routers and switches, satellite and head-end infrastructure and environmental systems. They use a variety of systems to gather the fault and performance metrics they need to manage and monitor their networks and rely heavily on the expertise of their NOC staff.

The speed at which an outage or event is resolved frequently depends on who is currently on duty in the NOC. More experienced personnel can typically recognize patterns and events to troubleshoot events faster and initiate the required resolution procedure or truck-roll. Less experienced staff can take longer to troubleshoot events.

NetOmnia^TM normalizes the troubleshooting process so that all NOC staff, regardless of experience, can visualize the root-cause of an event quickly and efficiently to get the problem resolved as quickly as possible.

NetOmnia^TM's integrated Service Assurance allows operators to view both fault and performance related metrics on one screen to visualize the health of a particular service, customer or device. Operators can create customized dashboards for CMTSs, servers, or any network components by selecting the desired reports, charts and external web sites to view information the way they need to see it. Out-of-the-box reports and dashboards for Top-N modem-flaps, modems-by-SNR and other configurable CMTS metrics available.

NetOmnia^TM's easy-to-use web-based interface requires very little training and can be customized and configured to manage any device and metric. User-defined thresholds, suppression rules, workflows for automation and event enrichment can all be configured without programming.